Shipping Policy
At Freaqrew, we aim to deliver your order safely, securely, and on time.
Please read our Shipping Policy carefully to understand how and when your order will be delivered.
Order Processing
All orders are processed within 1–3 working days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next working day
Each product undergoes a quality check before dispatch
Once your order is shipped, you will receive tracking details via email or SMS.
Shipping Locations
We currently ship across India
International shipping is not available at this time
Delivery Timeline
Estimated delivery timelines after dispatch:
Metro cities: 3–5 working days
Non-metro / remote locations: 5–8 working days
Delivery times may vary due to courier partner operations, weather conditions, or unforeseen delays.
Shipping Charges
Shipping charges (if applicable) are displayed at checkout
Any promotional free shipping offers will be clearly mentioned on the website
Shipping fees are non-refundable once the order has been dispatched.
Address Accuracy
Customers are responsible for providing accurate and complete shipping details.
Freaqrew is not responsible for:
Delays caused by incorrect or incomplete addresses
Failed deliveries due to unavailability of the recipient
Re-shipping costs (if applicable) will be borne by the customer.
Unsuccessful Delivery & RTO
If an order is returned to us due to:
Incorrect address
Refusal to accept delivery
Multiple failed delivery attempts
The order will be treated as non-refundable.
This policy helps us maintain fair pricing and reduce misuse.
Damaged or Missing Items
If your order arrives damaged or with missing items:
An uninterrupted unboxing video is mandatory
The video must clearly show the sealed package and the issue
Please email support@freaqrew.com within 24 hours of delivery with:
Order ID
Unboxing video
Supporting photos (if available)
Claims without a proper unboxing video will not be accepted.
Packaging
All orders are packed securely to prevent damage during transit.
Packaging may vary based on product type and availability.
Delivery Delays
Freaqrew is not liable for delays caused by:
Courier partners
Natural disasters
Government restrictions
Unforeseen circumstances
However, we will always assist in tracking and resolving delivery issues where possible.
Need Help?
For shipping-related queries, contact us at: